Frequently Asked Questions

To place an order choose the products you wish to purchase and click on the “add to cart” button or the corresponding icon on each product.
When you have completed your choice, proceed to the closing phase of the order (checkout) choosing the shipping address and the type of payment desired.

After making a purchase and completing the payment, it will not be possible to make changes or cancel the order.

The cost of shipping is € 5.
Shipping is free for orders over € 49.
Our staff generally takes 1-2 working days, from the day after receiving your order, to prepare and pack it carefully.
Altogether you can receive the products purchased within 2-7 working days from the date on which you placed your order, also based on the destination that you have indicated.

In the event that you have not received any communication, or I can not solve the problem directly with the courier, please contact our Customer Service directly, indicating the order number for which you need support

Payments by credit card (Visa, Visa Electron, MasterCard, Maestro and American Express) and Paypal are accepted on our site.
We are sorry, at the moment we do NOT accept payment by bank transfer or cash on delivery.

Do you have another question?