CUSTOMER SERVICE

The offer and sale of products on our website “www.maternatura.it” are governed by these Terms of Sale, valid for any proposal, order and order confirmation of purchase of the products. The confirmation of the order by the Customer constitutes acceptance of these terms of sale.

TIMES AND PRICES

How to purchase. Before submitting the purchase order the customer is required to read the Terms. The order entails their automatic acceptance. The customer buys the product, whose characteristics are described in the relevant data online, and at the price indicated plus shipping costs as reported on the website. Before confirming the purchase order will be shown the unit cost of each product chosen, the total cost when you purchase more products, the cost of additional fees based on the type of payment selected and the amount of postage. Once confirmed the purchase order, the customer will receive an e-mail confirming the receipt and acceptance of, containing all the information about the products purchased, the details of the price, shipping costs, applicable taxes and means of payment and information on the right of withdrawal. By sending mail confirming the purchase contract is concluded and formalized. Maternatura.it reserves the right to reject or not process orders that are incomplete or missing crucial data.

Timing and mode of delivery. Maternatura.it responsible for delivering the products selected and ordered by the customer in the manner referred to in the previous article by Bartolini. Delivery, in accordance with art. 6 of Legislative Decree. N. 206/2005, are an average of three days and shall not exceed 30 days from the day following the day of the order. The invoice will be issued to the customer in the package sent, using the data entered by the customer during the registration to the website. To this end, we recommend you to enter your tax code.

Prices and product details. All sales prices of the products on the website are in euros and include VAT and all other taxes. Any promotions are valid only for online store. The prices charged are those shown on the website at the time of the purchase by the customer. The prices of products from time to time published cancel and replace the previous ones and are subject to availability of products. Product images are for illustrative purposes only.

PAYMENT, TRANSPORT AND DELIVERY

Bank transfer: the customer can make the transfer on the following account Maternatura.it. The bank details will be provided via email once the order is placed. The goods will be shipped after the receipt of the transfer by Maternatura.it. In the bank transfer in order to speed up the tracking of payment and order fulfillment, please indicate the order number that you have been notified via email. Please send the bank within 3 days from the order or the same will be canceled. There is no extra charge.

Paypal: the customer can make payment through Paypal using a Paypal account staff or choosing not to register for the service Paypal. In the event that payment is not made within two days of the order date, unless otherwise agreed between the customer and Maternatura.it, the order will be canceled without notice. With Paypal you can pay with Visa and MasterCard. There is no extra charge.
Visa and MasterCard: the customer may pay by credit card, the amount will be charged after completing the purchase. There is no extra charge.

DELIVERY

The goods travel for the account and risk of the buyer: Maternatura.it shall not be liable for any delay or damage caused by transport. In the event that the package arrives visibly damaged pick up the package signing with reservation, otherwise you can not request a refund. In the event of a refusal of the package, Maternatura.it may require the customer the full amount of the shipping charges and the cost of the return to the sender of the parcel. The delivery times indicated by Maternatura.it refer to products in the warehouse and are intended not binding because they can be modified by Maternatura.it in case of actual needs. Maternatura.it reserves the right to make delivery of products related to the same order in multiple deliveries at no additional charge to the customer. Conditions and terms of delivery details will be agreed in advance by phone or email between the customer and Maternatura.it and accepted by both sides. Any special offers or promotions offered by Maternatura.it shall be valid until its expiry or until the product being promoted.

SHIPMENTS

For shipments to Italy Maternatura.it it requires a contribution of € 4.90 including VAT for orders up to € 49.99. From 50.00 euro on the shipping costs are free. The promotion is valid only for purchases in Italy.

For shipments to Europe, the costs are € 14.99.

For Extra EU shipment costs are to be determined by country.

WARRANTIES OF PRODUCTS

Maternatura.it guarantees only the material integrity of the products upon delivery. Any defects must be reported by the customer, subject to revocation, no later than 10 (ten) days from the date of delivery .. The customer has the right to replace the damaged upon return of the same, excluding the client’s right to compensation any further damage. The postage required for the replacement of products are to be payable by the customer. Maternatura.it does not provide any guarantee on products in addition to that provided by individual producers. Except in cases of willful misconduct or gross negligence of Maternatura.it, it agreed that- responsibility of Maternatura.it not be higher than the price of products purchased by the customer in dispute.

RIGHTS OF WITHDRAWAL

The customer has the right to cancel the contract and return the products ordered within 14 (fourteen) days of receipt of the products. The withdrawal right must be exercised by the customer, subject to revocation, by sending a registered letter Mater Natura Srl, P.IVA 03625760230 located in Via Giovanni Prati, 15-37124 Verona within the terms provided by law. The customer may not exercise the right of withdrawal in respect of customized products or in bulk. The refund will be made as soon as possible, and in any event within 30 days from the date on which Maternatura.it will be informed, in the manner above, exercising the right of withdrawal by the customer. The customer is required within thirty (30) working days from the exercise of the right of withdrawal, to ship products made at the Maternatura.it, with registered shipping and charges payable by the customer.

To cancel an order for any request and information, please write to us info@maternatura.it. Maternatura.it accompanies the goods sent by invoice, inserted inside the pack together with the goods purchased.

PRIVACY

You will find information on how we process your personal data by accessing the Privacy section. You are advised to read, if not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and the security systems adopted.

APPLICABLE LAW

The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6 September 2005. 206 on distance contracts and by Legislative Decree No 9 April 2003. 70 on certain aspects of electronic commerce. In case of disputes between Mater Natura Srl and each final user, arising from the General Conditions of Sale, the jurisdiction is to VERONA.

REVIEWS

The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication of www.maternatura.it